ONCE-OFF/SPRING CLEANING APPLICATION FORM

ONCE-OFF/SPRING CLEANING APPLICATION FORM

ONCE-OFF/SPRING CLEANING APPLICATION FORM
  • Please be advised that before we can provide you with a quote, we would need to assess the property to determine its condition, size as well as understand your requirements as a client.
  • 1 being dirty and 10 very dirty.
  • The process will only commence once a 60% non-refundable deposit has been paid and proof of payment email to us, the balance is payable once the job is done)
  • Well Maid Terms and Conditions

  • Introduction:

  • Well Maid Cleaning Services reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. By ordering Well Maid Cleaning Services by telephone, e-mail, fax or its website the Client agrees to be bound by Well Maid Cleaning Services Terms and Conditions.
  • 1. REGULAR DOMESTIC AND COMMERCIAL CLEANING SERVICES

  • 1. Minimum of 3 hours per cleaning visit applies.
  • 2. Well Maid Placements & Cleaning Services provides regular domestic/commercial cleaning services tailor made to suit client needs and can be organized on weekly, fortnightly & monthly basis.
  • 3. Well Maid Placements & Cleaning Services reserves the right to suspend cleaning services if monthly payments are missing.
  • 4. Client agrees to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with Well Maid Placements & Cleaning Services. If the Client does not have cleaning materials and asks Well Maid Placements & Cleaning Services to purchase requested items on their behalf, she/he understands that an applicable charge will be assessed.
  • 5. All cleaning equipment should be safe and in full working order.
  • 6. Client understands that the price he/she has been quoted does not include anything apart from.
  • cleaning and ironing labour.
  • 7. Well Maid Placements & Cleaning Services will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
  • 8. Well Maid Placements & Cleaning Services reserves the right not to continue with the job if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. Well Maid Placements & Cleaning Services also will not continue with the job if for example water or power is not available or if there is interference in the work from the Client or any other person.
  • 9. Well Maid Placements & Cleaning Services will not continue with the job if the client has other service providers in the premises performing other jobs as this makes it difficult for Well Maid Placements & Cleaning Services to carry its activities or any other distractions including pets.
  • 2. END OF TENANCY CLEANING/SPRING AND ONE OFF CLEANING/ AFTER BUILDING CLEANING

  • 1. Minimum of 5 hours per cleaning visit applies depending on the size and scope of the building.
  • 2. Well Maid Placements & Cleaning Services provides end of tenancy, one-off and spring cleaning services.
  • 3. Client agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made.
  • 4. If the Client does not have cleaning materials, Well Maid Placements & Cleaning Services will supply them at an additional cost. This has to be requested at the time of the booking.
  • 5. If the Client does not have cleaning materials and equipment, Well Maid Placements & Cleaning Services will supply them at an additional cost. This has to be requested at the time of the booking and does not include the cleaning labour.
  • 6. All cleaning equipment provided by the Client should be safe and in full working order.
  • 7. The client understands that the price he/she has been quoted is not for a "package deal" and does not include anything apart from cleaning labour.
  • 8. The End of Tenancy Cleaning, One Off/Spring Cleaning and an After Builders Cleaning do not include cleaning of: walls, ceilings, curtains, exterior windows, and balcony, and patio, gardens, washing up, laundry and professional carpet and upholstery cleaning.
  • 9. Well Maid Placements & Cleaning Services will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
  • 10. Client is advised that an end of tenancy cleaning may take double the length of the time required for a general cleaning. After Builders Cleaning, After Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring the same service.
  • 11. Well Maid Placements & Cleaning Services reserves the right not to continue with the job if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. Well Maid Placements & Cleaning Services also will not continue with the job if for example water or power is not available or if there is Well Maid Placements & Cleaning Services will not continue with the job if the client has other service providers in the premises performing other jobs as this makes it difficult for Well Maid Placements & Cleaning Services to carry its activities or any other distractions including pets.
  • 12. Interference in the work from the Client or any other person.
  • CARPET/UPHOLSTERY CLEANING SERVICES

  • 1. All carpet/upholstery cleaning orders are subject to minimum call out charge.
  • 2.Well Maid Placements & Cleaning Services reserves the right to amend the initial quotation should the Client's original requirements change.
  • 3.Differences in excess of 10% will be discussed with the Client prior to the start of the work.
  • 4.Well Maid Placements & Cleaning Services reserves the right not to continue with the job if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. Well Maid Placements & Cleaning Services also will not continue with the job if for example water or power is not available or if there is interference in the work from the Client or any other person.
  • 5.Well Maid Placements & Cleaning Services will not continue with the job if the client has other service providers in the premises performing other jobs as this makes it difficult for Well Maid Placements & Cleaning Services to carry its activities or any other distractions including pets.
  • PAYMENTS

  • 1.50% non-refundable payment is requested prior to commencing the job.
  • 2.Payment can be made into the Well Maid Placements & Cleaning Services provided bank account.
  • 3.The balance should be paid on completion of the job carried out.
  • 4.Client understands that any ‘late payments’ may be subject to additional charges.
  • 5.If payment is not made after 30 days of invoice then the account will be passed to a collections agency, after which a charge of 15% on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
  • COMPLAINTS AND CLAIMS

  • 1.Client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.
  • 2.Well Maid Placements & Cleaning Services requires the presence of the Client or his/hers representative in the beginning and at the end of the cleaning session so an inspection can be carried out and if any corrections are needed, should be made on the same day. If a Client is not completely satisfied with the cleaning services, Well Maid Placements & Cleaning Services will re-clean any areas and item/s before the completion of the service on the same day
  • 3.If the Client has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been done.
  • 4.Well Maid Placements & Cleaning Services may take up to 3 working days to respond to a complaint.
  • 5.Well Maid Placements & Cleaning Services will not accept a complaint based on an Inventory check report, filled more than 24-hour after the cleaning session.
  • 6.Complaints are accepted in writing (letter or e mail). Complaints must be reported on completion or in the following 24-hour.
  • 7.All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
  • 8.Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a R100 per household liability limit.
  • 9.Client should appreciate that carpets often will not have a consistent appearance after cleaning by reason of differences in wear and tear. Sunlight will sometimes cause fading in areas of the carpet and cleaning cannot rectify this. Stains are not always visible before dirt is removed and it may not be possible to remove those stains completely. Well Maid Placements & Cleaning Services will use its best efforts provide a good result but Clients are asked to be aware of these limitations which are common to all cleaning operations.
  • 10.In case of damage Well Maid Placements & Cleaning Services will try to repair the item/s if it agrees that it caused the damage. If the item/s cannot be repaired Well Maid Placements & Cleaning Services Ltd will rectify the problem through its insurance company by crediting the Client with the item/s if it is proven to be by our personnel. Well Maid Placements & Cleaning Services reserves the right not to be responsible for: delay for a cleaning visit due to a traffic congestion, postponed service due to broken equipment, job not complete due to lack of hot water or power and suitable cleaning materials and/or equipment in full working order provided by the Client, third party entering or present at Client’s premises obstructing the cleaning process, accidental damages.
  • INSURANCE

  • 1.Well Maid Placements & Cleaning Services has a Public and Employer's liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of Well Maid, reported within 24 hours of service date provided the check list was done prior in front of the Well Maid Placements & Cleaning Services representative and immediately after the service.
  • 2.Insurance cover does not include anything that may break down or stop working at any time such as: dishwasher, washing machine, oven, cookers, extractor fans, fridge, freezer, etc., any other items, instability of which the Client is already aware for such us bathroom appliances or any fixtures. The Client is obliged to warn the Company or the cleaner about appliances that are poorly fixed or not in full working order.
  • 3.Well Maid Placements & Cleaning Services reserves the right to refuse to share any of the confidential company’s documents.
  • CLIENT SATISFACTION

  • 1.Client understands that he/she is not entitled to any refunds.
  • 2.If the Client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 24 hours after the job has been completed, Well Maid Placements & Cleaning Services reserves the right to return a cleaner and re-clean any areas and items to Client’s satisfaction. Therefore the Client must allow the cleaner to be returned and he/she should be at present at all times during the re-clean visit.
  • 3.Well Maid Placements & Cleaning Services reserves the right to return a cleaner not more than once.
  • CANCELLATION

  • 1.The 50% deposit paid by the client is non-refundable should the client cancel prior to the scheduled appointment.
  • 2.The 50% deposit is non-refundable and Well Maid Placements & Cleaning Services will not return in the event of a lock- out caused by our cleaners being turned away; no one home to let them in; no water or power available at Client's premises or problem with clients keys. If keys are provided they must open the lock without any special efforts or skills.
  • 3.If an initial deposit has been paid to Well Maid Placements & Cleaning Services then Client agrees that deposit funds may be used to cover the cancellation fee.
  • AFTER CANCELLATION OF THE CLEANING SERVICE

  • By entering into a service agreement with Well Maid Placements & Cleaning Services the Client agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the Client by the company. If the Client wishes to hire or use domestic services provided by such a cleaner then he/she must pay a placement fee.
  • Well Maid Placements & Cleaning reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.
  • Acceptance:

  • (Full Name)
  • declare that the information provided is true to the best of my knowledge.